At 4U Essence F.Z.E, we aim to deliver your orders efficiently and transparently. Please review our shipping policy below.
1. Shipping Coverage & Availability
We currently offer shipping within the United Arab Emirates (UAE).
We aim to ship all orders as fast as possible.
Orders are usually delivered within 1 to 3 business days , provided that:
- The product is available in stock
- The delivery location is within our service coverage area
Delivery times may vary depending on product availability, order volume, and destination
2. Accurate Address Responsibility
- Customers are fully responsible for providing:
- A complete and accurate delivery address
- A reachable phone number
- 4U Essence is not responsible for:
- Incomplete, unclear, incorrect, or unreachable addresses
- Delays or failed deliveries caused by incorrect customer information
- Any additional shipping or re-delivery charges resulting from incorrect details will be borne by the customer
3. Cash on Delivery (COD) Orders
For Cash on Delivery orders:
- We may confirm the order via phone call or WhatsApp before dispatch
- Orders will only be shipped after confirmation of customer availability
If a customer:
- Refuses the shipment
- Is unreachable
- Fails to receive the order
The customer will be fully responsible for all shipping and handling fees
4. Shipping Fees
Shipping fees are calculated automatically at checkout based on ( Almost free shipping offers are aplicable for amount threshold crossed ):
- Package weight
- Package size
- Delivery location
- Total order value
The final shipping cost is shown before checkout completion
5. Delivery Delays & Exceptions
- While we aim for fast delivery, delays may occur due to:
- Courier issues
- Weather conditions
- Force majeure events
- 4U Essence is not liable for delays beyond our control
6. Failed Deliveries & Re-Shipping
If a delivery fails due to customer-related reasons:
Orders will only be re-sent after fees are settled
The customer bears all re-shipping costs
7. Damaged or Missing Shipments
If your order arrives damaged or incomplete:
- You must notify us within 24 hours of receiving the shipment
- Clear photo or video evidence will be required before opening products from inside.
8. Third-Party Couriers
Shipping services are provided through third-party courier partners.
While we work with reliable providers, delivery performance is subject to their operational conditions.
9. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be effective immediately upon posting on this page.
10. Contact Us
For shipping-related inquiries, please contact us at:
📧 info@4uae.ae