About us
At 4U Essence F.Z.E, we aim to deliver your orders efficiently and transparently. Please review our shipping policy below.
1. Shipping Coverage
We currently offer shipping within the United Arab Emirates (UAE).
International shipping may be introduced in the future and will be updated on this page accordingly.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
Estimated delivery times within the UAE typically range from 1–5 business days, depending on:
Delivery location
Courier service availability
External factors beyond our control
Delivery timelines are estimates and not guaranteed.
4. Shipping Fees
Shipping fees are calculated and displayed at checkout before order confirmation.
All delivery charges are non-refundable, even if a return or replacement is approved.
5. Delivery Responsibility
Customers are responsible for providing accurate and complete delivery details.
4U Essence F.Z.E shall not be liable for delays or delivery failures caused by:
Incorrect or incomplete address information
Customer unavailability at the delivery location
Courier-related issues beyond our control
6. Order Tracking
Where available, tracking details will be shared once the order has been dispatched.
7. Damaged or Missing Shipments
If your order arrives damaged or incomplete:
You must notify us within 24 hours of receiving the shipment
Clear photo or video evidence may be required
Claims reported after this timeframe may not be accepted.
8. Failed Deliveries
In the event of a failed delivery due to customer-related reasons:
Re-delivery may incur additional charges
Shipping fees remain non-refundable
9. Third-Party Couriers
Shipping services are provided through third-party courier partners.
While we work with reliable providers, delivery performance is subject to their operational conditions.
10. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be effective immediately upon posting on this page.
11. Contact Us
For shipping-related inquiries, please contact us at:
📧 info@4uae.ae
